Instruqt Glossary

An educational method which uses computers as interactive teaching devices. The technology allocates resources and adjusts to the needs of each learner, providing personalized learning experiences.

Process of connecting software applications through their APIs to enable seamless data exchange and functionality.

AI-powered assessment of assignments and tests in online learning platforms, providing instant feedback to learners.

Blended learning is an educational approach that combines traditional in-person classroom instruction with online learning activities. This method allows for a mix of synchronous (real-time) and asynchronous learning, offering flexibility and enhancing the learning experience through multiple modalities.

Strategic decision-making process evaluating in-house software development against purchasing existing solutions.

Channel enablement involves providing partners, resellers, and distributors with the resources, tools, and training needed to effectively sell and support a company's products or services. This includes education on the product, marketing materials, and sales strategies.

Channel sales training focuses on educating channel partners on how to sell a company's products or services. This training typically includes product knowledge, sales techniques, competitive positioning, and understanding customer needs.

Online education platform delivering scalable, accessible training content via cloud computing services.

Applications designed to fully leverage cloud computing capabilities, focusing on scalability and containerization.

On-demand delivery of IT resources over the internet, offering flexible, scalable services without direct active management.

Open-source software organization promoting cloud native technologies and ecosystems.

A Command Line Interface (CLI) is a text-based user interface used to interact with software and operating systems. Users input commands in text form to perform specific tasks, making it a powerful tool for developers, system administrators, and advanced users.

Automated management of containerized applications for efficient scaling, networking, and deployment in cloud systems.

Automated software development pipeline for frequent, reliable code updates and deployments.

A customer health score is a metric used to assess the overall health and engagement of a customer with a product or service. It combines various factors, such as usage frequency, satisfaction levels, support interactions, and renewal likelihood, to predict the potential for retention or churn.

Customer retention refers to the strategies and practices used by a business to keep its customers over time. It focuses on maintaining customer loyalty and satisfaction, minimizing churn, and encouraging repeat purchases or long-term relationships.

Realistic, scenario-based training exercises designed to improve organizational readiness against cyber threats.

Comprehensive education programs teaching digital security skills to protect networks, systems, and data from cyber threats.

Preconfigured software setup showcasing product features to potential customers in sales and marketing processes.

Collaborative IT practice integrating software development and operations to streamline product delivery and improve reliability.

A Digital Adoption Platform (DAP) is a software solution designed to help users understand and effectively use digital tools and platforms. DAPs provide in-app guidance, tutorials, and analytics to enhance user experience and adoption of new technologies.

Proficiency in leveraging digital tools and technologies for effective learning, working, and problem-solving in the digital age.

A digital sales room is an online space where sales teams and potential customers can interact, share content, and collaborate during the sales process. It provides a centralized location for documents, presentations, and communication, facilitating a more streamlined and interactive sales experience.

Employee onboarding is the process of integrating new employees into an organization. It includes orientation, training, and acclimatization activities to help new hires understand their roles, responsibilities, company culture, and workflows.

Employee everboarding refers to the continuous training and development of employees throughout their tenure with a company. Unlike onboarding, which is focused on new hires, everboarding aims to keep all employees engaged, up-to-date with industry trends, and aligned with company goals.

Enterprise software training involves educating employees on the use and functionality of large-scale software applications used within an organization. This training ensures that users can effectively utilize the software to improve productivity and efficiency.

Cloud computing model offering on-demand access to configurable IT environments for development and training.

Environment testing involves evaluating a software application or system in a controlled setting that simulates real-world conditions. This process ensures that the software functions correctly and performs well under various scenarios, including different hardware configurations, network conditions, and user behaviors.

Application of game-design elements in e-learning to increase user engagement and enhance the learning experience.

Interactive learning method providing practical experience with real tools and technologies in a controlled environment.

Hybrid learning is an educational model that combines online digital media with traditional face-to-face classroom methods. It allows students to experience a flexible learning environment where they can engage in both in-person and online components.

Inclusive learning refers to educational practices that provide equal access and opportunities for all students, regardless of their abilities, backgrounds, or learning preferences. It emphasizes creating a supportive environment that respects diversity and promotes equitable participation.

Instructor-led training (ILT) is a traditional form of training where an instructor or trainer leads a group of learners in a classroom setting. ILT can occur in-person or virtually, providing structured guidance, real-time interaction, and direct feedback.

DevOps practice automating IT infrastructure provisioning and management using machine-readable definition files.

Instructional design is the practice of creating educational experiences and materials in a systematic and efficient manner. It involves analyzing learning needs, defining learning objectives, designing curriculum and content, and assessing the effectiveness of the instructional materials.

Interactive demo software allows users to engage with a simulated version of a product or service. This software provides hands-on experience, enabling users to explore features and functionalities in a controlled environment, often for training or sales purposes.

Interactive learning platform offering browser-based scenarios for hands-on coding and technology skill development.

Open-source platform for automating deployment, scaling, and management of containerized applications in cloud environments.

Learner experience refers to the overall experience of a learner during the educational process. It includes aspects such as the ease of use of the learning platform, the quality of content, engagement with instructors and peers, and the effectiveness of assessments.

Learning & Development (L&D) is a function within organizations focused on enhancing employees' skills, knowledge, and competencies. L&D initiatives aim to improve employee performance, support career growth, and align with organizational goals.

A Learning Experience Platform (LXP) is a digital learning platform designed to deliver personalized and engaging learning experiences. Unlike traditional Learning Management Systems (LMS), LXPs focus on user-centric content discovery, social learning, and a curated learning journey.

Software for administering, tracking, and delivering educational courses and training programs online.

Live sales demos are real-time demonstrations of a product or service presented to potential customers. These demos are often conducted by sales representatives and showcase the product's features, benefits, and use cases, allowing for interactive engagement and questions.

Strategy utilizing multiple cloud computing services to optimize performance, reduce costs, and mitigate risks.

Multi-sensory learning involves engaging multiple senses in the learning process, such as sight, sound, touch, and movement. This approach enhances retention and understanding by providing diverse and rich sensory experiences.

On-demand training refers to educational content and resources available for learners to access at their convenience. It allows individuals to learn at their own pace and schedule, often through recorded videos, online courses, or digital modules.

Publicly accessible software with source code that can be modified and distributed by anyone, fostering collaboration.

Partner enablement involves equipping business partners with the necessary tools, resources, and training to effectively sell and support a company's products or services. This includes product knowledge, marketing materials, and support systems.

Product education is the process of teaching customers, employees, or partners about a product's features, benefits, and uses. It aims to enhance understanding and maximize the value derived from the product.

Preliminary demonstration of a product or idea to verify its feasibility and core functionality before full development.

Dedicated cloud-based setup for testing and validating proof of concept projects in software development.

Remote employee training refers to the training and development of employees who work remotely. It involves using digital tools and online platforms to deliver training content, facilitate virtual interactions, and assess progress.

Customized demonstration platform for showcasing product capabilities to potential clients during the sales process.

A sales stack is a collection of software tools and technologies used by sales teams to improve efficiency, manage customer relationships, and drive sales. It includes CRM systems, analytics tools, communication platforms, and other sales enablement solutions.

A sales training platform is a software solution designed to provide training and resources for sales teams. It often includes features such as online courses, simulations, quizzes, and performance tracking to help sales professionals develop their skills and knowledge.

A sandbox virtual machine is an isolated computing environment used for testing, development, or experimentation. It allows users to safely run and test software without affecting the main system or network.

Capability of IT systems or applications to handle growing workloads by adding resources to increase overall capacity.

Self-paced training allows learners to complete courses and materials at their own speed. It provides flexibility and autonomy, enabling individuals to learn according to their schedule and preferred pace.

A self-service demo is an interactive demonstration of a product that potential customers can access and explore on their own. It allows users to experience the product's features and capabilities without direct involvement from a sales representative.

Sentiment analysis is a technique used to analyze and interpret the emotional tone and sentiment expressed in text data. It is commonly used in customer feedback, social media monitoring, and market research to gauge public opinion and attitudes.

The Sharable Content Object Reference Model (SCORM) is a set of technical standards for e-learning software. It defines how online learning content and Learning Management Systems (LMS) should communicate, ensuring interoperability and consistency across platforms.

Cloud-based software distribution model providing applications over the internet on a subscription basis.

Professional accreditation validating expertise in implementing, managing, and optimizing Software as a Service solutions.

SaaS (Software as a Service) product training involves educating users on how to use cloud-based software applications. This training covers features, functionalities, and best practices for maximizing the value of SaaS products.

Skill validation is the process of assessing and confirming an individual's proficiency in a particular skill or set of skills. It often involves tests, practical assessments, or certifications to verify competence.

Software due diligence is the evaluation of software assets during mergers, acquisitions, or investment decisions. It involves assessing the quality, functionality, security, and legal compliance of software to identify potential risks and opportunities.

A software training platform is a digital solution designed to deliver training on specific software applications. It includes instructional content, practice exercises, and assessments to help users become proficient in using the software.

Technical due diligence involves the thorough evaluation of the technical aspects of a product, company, or project. It assesses factors such as technology infrastructure, code quality, scalability, and security to inform investment or acquisition decisions.

Technical enablement refers to the process of providing technical knowledge, resources, and training to employees, partners, or customers. It ensures that individuals have the necessary technical skills and understanding to use or support a product or service effectively.

Isolated virtual environment for safely testing software, running potentially unsafe code, and conducting security assessments.

User interface component in learning platforms for monitoring progress and visualizing performance metrics.

A training environment is a controlled setting designed for teaching and learning. It can be physical or virtual and is equipped with the necessary tools, resources, and infrastructure to facilitate training sessions.

Upskilling refers to the process of learning new skills or improving existing ones to enhance an individual's capabilities in a specific area. This is often done in response to changes in the job market, technological advancements, or evolving business needs. Upskilling helps individuals stay relevant in their current roles or transition to new roles, and it is a key component of professional development and career growth.

Automated creation and management of user accounts and access rights in IT systems and cloud platforms.

Cloud-based web browsing solution providing secure, isolated internet access for testing and cybersecurity purposes.

A virtual classroom is an online learning environment that simulates a traditional classroom. It allows instructors and students to interact in real-time through video, audio, chat, and collaborative tools, enabling remote learning.

Virtual Instructor-led Training (VILT) is a training format where an instructor leads a training session remotely via a digital platform. It combines the benefits of instructor-led training with the flexibility of virtual delivery, allowing for real-time interaction and engagement.

Cloud platforms providing realistic, hands-on training environments for IT skills development and certification.

Cloud-based simulated environments for hands-on IT training and experimentation without risking real systems.

Emulated computing environments that function as virtual computers within a physical machine's resources.

Virtual sales training is the process of training sales teams through online platforms. It includes webinars, virtual workshops, and digital training modules that focus on developing sales skills and strategies without requiring physical presence.

A webhook is an API driven by events rather than requests and allows Instruqt to send data to an external system when an event like track.completed occurs.

A learning method that allows students to access course materials, complete assignments, and communicate with instructors at their own pace, not requiring real-time interaction.

Hot starting is creating a pool of sandbox instances that are instantly available when a learner starts your track. Without Hot Start, sandbox environments start on demand when a learner starts a track. This means learners have to wait for Instruqt to provision the sandbox environment before they can access them.

Tracks are guided learning experiences. There are two main parts to a track: 1) Challenges for users to complete, and 2) Sandboxes for users to interact with, in Challenges.

A sandbox environment is an isolated testing environment that mimics the production environment but is separate from it. It allows developers, testers, and users to experiment, test, and validate software changes or new features without impacting the live system. Sandbox environments are commonly used for quality assurance, security testing, and training, as they provide a safe space to explore without risking real data or operational stability.

Software adoption refers to the process by which users begin to use and integrate a new software application into their workflows. This includes the initial installation, learning how to use the software, and incorporating it into daily activities. Successful software adoption involves overcoming barriers to usage, such as user resistance or lack of familiarity, and ensuring that users understand the software's value and functionalities.

Product-Led Growth (PLG) is a business strategy where the product itself serves as the primary driver of customer acquisition, retention, and expansion. In a PLG model, the product's features, performance, and user experience are designed to provide value and drive customer engagement, often allowing users to experience the product through free trials, freemium models, or self-service onboarding. This approach relies on delivering a great product experience to fuel growth organically.

Virtual IT Labs are online environments that simulate real-world IT systems, networks, and software. These labs provide a safe and controlled space for users to learn, practice, and experiment with various technologies without the risk of damaging actual systems. They are often used for training, testing, and development purposes, allowing learners and professionals to gain hands-on experience with IT infrastructure, software applications, and cybersecurity scenarios. Virtual IT labs can be accessed remotely and are commonly used in educational settings, corporate training, and certification programs.

Platform engineering involves the design and development of platforms that support the software development lifecycle and operational processes within an organization. Platform engineers create and maintain infrastructure, tools, and frameworks that enable developers and other IT professionals to build, deploy, and manage applications more efficiently. This discipline focuses on providing scalable, secure, and reliable platforms that streamline workflows and improve productivity.

Customer education involves providing training, resources, and support to help customers understand and make the most of a product or service. This can include tutorials, webinars, documentation, FAQs, and other educational content. The goal of customer education is to empower users, improve their experience, and increase product adoption and satisfaction by ensuring they have the knowledge needed to use the product effectively.

Customer onboarding is the process of guiding new customers through the initial stages of using a product or service. It involves providing the necessary information, training, and support to help customers understand and utilize the product effectively. A successful onboarding process helps customers quickly realize the value of the product, reduces churn, and sets the foundation for a positive long-term relationship.

Product adoption metrics are quantitative measures used to evaluate how well a product is being adopted by its users. Common metrics include the number of active users, usage frequency, feature adoption rate, user engagement, and retention rates. These metrics help organizations understand user behavior, identify areas for improvement, and measure the overall success of a product in achieving its objectives.

Product adoption is the process by which users start to use and integrate a product into their daily activities, ultimately becoming regular and consistent users. It involves several stages, from awareness and initial use to regular engagement and long-term commitment. Product adoption is a critical metric for companies, as it indicates the success of a product in meeting customer needs and driving business value.

When referring to content creators, we're talking about anyone who is building content within Instruqt.

Cloud accounts are dedicated accounts on the major hyper scalers (AWS, Azure and GCP). Besides sandbox hosts, it is also possible to add a cloud account to a sandbox environment. When adding such an account to a sandbox environment, Instruqt will provision a temporary account on the configured provider with matching credentials, for every sandbox instance that gets started. This means every learner will be able to get access to a dedicated, private account for the duration of the sandbox. Once the learner is done with the sandbox, the Instruqt platform will automatically revoke all credentials and will cleanup up any resources that were provisioned in the cloud account.

Challenges are individual and incremental steps in a track. A challenge comes with a concrete assignment for the learner. Content creators can add scripts that check if the learner has completed the challenge. The check script and all other lifecycle scripts execute on the sandbox host.