Customer Health Score

A customer health score is a metric used to assess the overall health and engagement of a customer with a product or service. It combines various factors, such as usage frequency, satisfaction levels, support interactions, and renewal likelihood, to predict the potential for retention or churn.

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A customer health score is a metric used to assess the overall engagement and satisfaction of a customer with a product or service. This score often combines factors like product usage, support interactions, and customer feedback to determine whether a customer is likely to renew or churn.

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With Instruqt, organizations can track detailed user engagement metrics during hands-on labs, enabling them to understand where customers might be struggling and how to improve their learning experience. This data can feed into customer health scoring systems, helping businesses proactively address issues and improve customer retention​