Puppet Creates Product Champions with “Puppet Practice Labs” Powered by Instruqt
Customer Overview
Puppet (acquired by Perforce in May 2022) is the industry-leading automation solution for configuration management, compliance, CI/CD, patch management, IT automation, and more. With Puppet, companies can find anomalies at scale, take pre-defined action to fix them, report the correction, and predict future events.
The company is based in Portland, Oregon, and its customers include ANZ, NYSE, Porsche, and Daiwa Capital Markets.
Challenge
The technical education team at Puppet found that their homegrown lab environment technology for learning content needed to be more reliable, scalable, and easier to maintain. They searched for a new solution that could enable them to more quickly educate new users to improve retention and see immediate value from Puppet’s products.
Solution
The team leveraged Instruqt to build a new learning program, Puppet Practice Labs, which lets users learn about the Puppet ecosystem at their own pace. The labs help users understand how to automate more of their infrastructure, scale with confidence, and empower their workforce to innovate. With Instruqt, Puppet offers users:
- A seamless user experience - Instruqt’s hands-on, browser-based, and step-by-step tutorials create the best possible user experience with flexibility and ease.
- Universal accessibility - Puppet’s learners can quickly log in and launch a Puppet Practice Lab with the click of a button with Instruqt, removing the need for software downloads, payment processes, or specific course times to attend. Users can access the labs from anywhere at any time.
- Up-to-date content - With Instruqt, Puppet’s small technical education team can easily and quickly create new content, edit existing content, and optimize the user flow based on detailed reporting and analytics.
Puppet found additional value in Instruqt’s support team, which is quick to answer questions and listen to new feature requests for improved performance.
Results
Instruqt’s hands-on labs helped the Puppet team generate product champions and power users within customer organizations, better scale their learning content, and enhance the user experience for everyone involved.
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