GLossary

Onboarding

Onboarding is the process of guiding new users, customers, or developers through their first interactions with a product so they can achieve success quickly. It’s one of the most critical stages in the customer journey because it sets the tone for adoption, satisfaction, and long-term engagement.

Effective onboarding is structured, supportive, and focused on helping users realize value fast.

Why onboarding matters

Strong onboarding helps companies:

Accelerate time to value – Users see success faster.
Increase retention – Early wins lead to continued engagement.
Reduce support needs – Clear guidance minimizes confusion and questions.
Improve advocacy – A smooth start builds trust and loyalty.

Poor onboarding creates friction, slows adoption, and leads to churn.

Key components of effective onboarding

Successful onboarding programs include:

Frictionless access – Remove setup barriers to get users started quickly.
Guided experiences – Help users complete key actions step by step.
Real-world scenarios – Demonstrate value in the context of real use cases.
Progress tracking – Show users their milestones and achievements.

How Instruqt improves onboarding

Instruqt enables companies to deliver high-impact onboarding experiences by:

Launching interactive labs in the browser – No installation or configuration required.
Guiding users through workflows – Show them how to succeed with real tasks.
Measuring engagement – Use data to refine and personalize onboarding flows.
Integrating with existing systems – Embed onboarding into docs, websites, or platforms.

By turning onboarding into a hands-on experience, Instruqt helps users achieve success faster and stay engaged longer.