Toshiba Global Commerce Solutions Reduces Costs and Scales Training Globally with Instruqt’s Hands-on Labs
Founded in 2012, Toshiba Global Commerce Solutions is the global market share leader in retail store technology. With a vast portfolio of point-of-sale (POS) systems, the company helps retailers transform the shopping experience by integrating innovative commerce technologies to enhance customer engagement, transform in-store experience, and accelerate digital transformation.
Proper education and onboarding for customers and internal teams are essential to successfully using their advanced POS systems. Rick Jester, Software Engineer at Toshiba Global Commerce Solutions, plays a vital role in this technical education.
Challenge
Before adopting Instruqt, Toshiba Global Commerce Solutions faced numerous challenges in educating customers and internal users on their ELERA point-of-sale (POS) system. The previous training approach involved bringing clients on-site or shipping expensive equipment to client locations, which was costly and time-consuming. This model also made it challenging to scale training, resulting in delays and limited access for global customers.
- Time-intensive setups - Educators spent significant time preparing the equipment and environments for training.
- High costs - The shipping logistics and setting up physical hardware increased operational costs.
- Limited global reach - Physical constraints limited the number of participants, and international clients often faced travel-related challenges.
Solution
"Moving to Instruqt has been fantastic. Learners can now train whenever and wherever they are, without the need to travel or ship expensive equipment. The hands-on labs and instant feedback are invaluable, and we’ve been able to scale our training process globally in ways we never thought possible." – Rick Jester, Software Engineer, Toshiba Global Commerce Solutions
After an extensive evaluation process, Rick and his team adopted Instruqt to help streamline their training processes, eliminate the need for physical hardware, and offer a self-paced learning environment for customers and employees worldwide.
Key features of Instruqt that stood out to Toshiba Global Commerce Solutions include:
- Cloud-based training - Instruqt’s cloud-native platform allowed the Toshiba team to scale its training efforts globally without the need for physical travel or shipping of equipment.
- Interactive and hands-on learning - Learners could receive real-time feedback on their progress, allowing them to fix errors on the go, boosting comprehension and reducing frustration.
- Ease of setup - Instruqt’s easy-to-use interface allowed Toshiba Global Commerce Solutions to build training environments quickly, significantly cutting down preparation time.
Instruqt’s flexible, cloud-based platform enabled the team to deliver hands-on labs and virtual training to their global customers and employees, solving logistical and scalability challenges.
Results
"One of the best features of Instruqt is the immediate feedback learners receive when they hit a snag. Instead of getting stuck, they can check their work, understand where they went wrong, and move forward confidently. This keeps the learning experience fluid and effective." – Rick Jester, Software Engineer, Toshiba Global Commerce Solutions
Since deploying Instruqt, Toshiba Global Commerce Solutions has seen substantial improvements in its technical training operations:
- Faster, scalable training - The team now trains hundreds of users simultaneously, compared to only 30 previously. Instruqt allowed them to eliminate the need for in-person or on-site training, saving time and resources.
- Cost savings - Toshiba significantly reduced its operational costs by not needing to ship equipment or spend time on travel. The cloud-based system provides reliable, reusable environments, ensuring consistency across all sessions.
- Global reach - With learners accessing training remotely, Toshiba has been able to educate users in multiple regions (including Latin America and Europe) simultaneously, enhancing their global engagement.
- Enhanced learning experience - Learners benefit from hands-on interaction and real-time feedback, which has led to more engaged users and better information retention.
Outlook
"The ease with which our customers can get trained now is amazing. No travel, no complex setups—just instant access to the cloud-based learning environment. It’s a game-changer for both us and our clients." – Rick Jester, Software Engineer, Toshiba Global Commerce Solutions
Looking ahead, Toshiba Global Commerce Solutions aims to expand its use of Instruqt across all its education efforts. They plan to add more interactive tracks and integrate more advanced features into the platform, aiming to provide hands-on training for every component of their ELERA POS system. By the end of the year, Toshiba intends to offer a comprehensive set of training modules covering all foundational aspects of their software.
This transformation has enabled Toshiba to lead the way in digital learning, ensuring its customers are well-prepared to harness the full potential of their innovative retail solutions.
